Q: How to Install the machine?
A: Machine is installed and debugged before delivery, you can use
it directly when you receive it.
Q: How to operate the machine? is training necessary?
A: The machine is mainly controlled by software. It's very easy,
not complicated. Before shipment, we will make a simple operation
manual with pictures and provide user manual of software. Generally
speaking, an operator, who is not familiar with fiber laser marking
machine before can still operate it very well. According to
customers' requests, we can send our technician to customer' plant
for machine training or customers can come to our plant for machine
training if needed.
Q: In case machine exists problem, how to do after sales service?
A: We provide two years machine warranty. During the two-year
warranty, in case machine exists problem, we will provide parts
required with free of charge by express. But as for the parts
damaged by artificially, it does not fall within our warranty list.
After the warranty, we still provide lifetime service.
Q: What's package?
A: We have 3 layers package. For the outside, we adopt plywood
case. In the middle, the machine is covered by foam, to protect the
machine from shaking. For the inside layer, the machine is covered
by waterproof plastic bag.